Frequently Asked Questions
Everything you need to know about your MERACH fitness journey.
How long does shipping take for heavy fitness equipment?
Orders are typically processed within 1-2 business days. Due to the size of our rowing machines and exercise bikes, standard shipping usually takes 5-7 business days depending on your location.
Do MERACH products come with a warranty?
Yes, all MERACH equipment includes a 1-year manufacturer's warranty covering parts and labor. We also offer extended protection plans for additional peace of mind.
What is your return policy for home gym equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging. Please note that return shipping fees may apply for non-quality related returns.
Does the MERACH app require a subscription?
The MERACH app offers a range of free tracking features and workout programs. While we may offer premium content, core data syncing and basic workout modes remain accessible to all users.
Are the machines difficult to assemble?
Most MERACH products come 80% pre-assembled. We provide detailed instruction manuals, assembly videos, and all necessary tools in the box to ensure you can get started in under 30 minutes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for eligible customers.